FAQs

Order Inquiries?

Any questions regarding Punkdom Co. services or your order should be directed to info@punkdom.com. We aim to reply to all emails within 48 hours.

When should I expect my items?

All orders shipped within the United States are sent via USPS. Shipping prices are calculated during checkout and are based on weight and your location. Custom Orders usually ship within 17-19 business days.

What about International Shipping?

For international shipping head over to our Etsy Shop, we ship worldwide!

Didn't Receive your Order? 

To reduce costs, certain items are sent as standard without tracking. This is to make shipping affordable for you. If you'd like to be able to track your item, simply select the shipping upgrade. We recommend tracking, but if it is not selected we aren't able to locate or track your item once it leaves our Studio. We cannot accept responsibility for packages that have been stolen, mis-delivered, or lost. All shipping responsibility lies with USPS after departing our Studio and it is up to the customer to file a claim for missing packages.  Once USPS marks the package as "Delivered", the customer is liable if any loss of theft occurs and those items cannot be refunded.

Refund Policy.

Please note that all sales are final on sale or custom items. No refunds or exchanges will be accepted. But please contact us if you have problems with your order and we’ll make it right!

Punkdom reserves the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or damage. The customer will be responsible for the cost of return shipment if the return is refused.  Please email any issues to info@punkdom.com. Thank you!
 

Copyrights?

When placing an order with Punkdom Co. the customer accepts sole responsibility for copyright and the reproduction of images. It is deemed you are the owner / have permission to reproduce artwork files. 

Offensive Materials?

Punkdom Co. may refuse to produce merchandise & print if the images or content is deemed to be offensive, racist, homophobic, or may incite hatred.

Turnaround Times?

Average turnaround times are shown on the product page. Please note that these are average turnaround times only and are not a guarantee of which day your order will be delivered. Turnaround is shown in business days which does not include weekends or public/national holidays, or shipping/transit times.

Collabs?
We’re always open to collaborations with like-minded companies and organizations. Please contact us at info@punkdom.com.

Press Inquiries?
Want to feature Punkdom? Please contact us at info@punkdom.com for any press questions or inquiries. Mahalo!